The speakers at this year’s EEA Networking Expo represent a broad cross-section of disciplines, industries and experience, the one common thread being their expertise in a particular facet of Engagement.

Speakers Listed in Order of Appearance

Sue Oliver
Principal
Katana Partners
Ms. Oliver’s expertise is in complex human resource initiatives, organizational transformations, crisis management, employee engagement and labor. Prior to launching Katana Partners in early 2009, she was Senior Vice President, People, Walmart Stores, U.S., and Chief Human Resources Officer for American Airlines. She received her BA from George Washington University and her law degree from the University of Denver School of Law.

Don Peppers
Principal
Peppers & Rogers Group
Mr. Peppers is an acclaimed author and a founding partner of Peppers & Rogers Group, the world’s premier customer-centered consultancy. With co-author Martha Rogers, Ph.D., he has produced a legacy of international best-sellers that have collectively sold more than a million copies in 18 languages. Their latest thinking is embodied in their newest book, Rules to Break & Laws to Follow. In 2005, with Return On Customer, Peppers and Rogers advanced a concept of business valuation based on the customer base as a revenue-producing asset. This book introduced and trademarked a unique new financial metric – Return on Customer, or ROC – which is now being licensed to companies around the world as a valuation and analytics tool. This followed in the footsteps of their other books, The One to One Future, which BusinessWeek called “one of the bibles of new marketing”; Enterprise One to One, which received a five-star rating from The Wall Street Journal; as well as The One to One Fieldbook, The One to One Manager; and One to One B2B, which made The New York Times business best-seller list within a month of publication in 2001. Previously, Don was a new business rainmaker for world-class advertising agencies, including Chiat/Day and Lintas:USA. He capped his advertising career as the CEO of Perkins/Butler Direct Marketing. Prior to Madison Avenue, he worked as an economist in the oil business, and as the director of accounting for a regional airline. Don holds a Bachelor’s Degree in astronautical engineering from the U.S. Air Force Academy, and a Master’s Degree in public affairs from Princeton University’s Woodrow Wilson School.

Rodger D. Stotz, CPIM, CCP, CPT
Chief Research Officer
Incentive Research Foundation

A speaker, author and business consultant to major corporations, Rodger Stotz is the Chief Research Officer with the Incentive Research Foundation, as well as the Chair of the Industry Leadership Council, an advisory council to the Incentive Federation. Mr. Stotz has highlighted his expertise in numerous articles on incentives, recognition and program design and assessment. He has been a Trustee of the Foundation and the Forum for People Performance at Northwestern University, Chaired each of the Forum’s Research Committees and is one of the most highly rated speakers at the MotivationShow. In addition, Mr. Stotz has consulted with clients on incentive, incentive travel, and recognition program design and assessment, total rewards, and organizational, cultural and brand alignment.

Todd M. Hanson, President and Founder, Catalyst Performance Group, Inc.
Todd Hanson has 25 years of experience helping organizations achieve success. Todd's introduction to the industry was as an award-winning sales representative for a global leader in agricultural chemicals. Next, he was a top-performing sales executive, a manager of sales professionals and a key management executive with a top 10 meeting and incentive provider. His experience has created a deep knowledge in: Insurance and financial services, food service and distribution, pharmaceutical and diagnostics, wide variety of organizations that sell through resellers or salespeople.

Dr. William J. Healy
Associate Professor
Russ Berrie Institute for Professional Sales
William Paterson University

Dr. Healy’s record of accomplishment for over 30 years is a unique blend of corporate, consulting, entrepreneurial and academic experience. His corporate achievements have focused on large-scale sales and management development, executive education, customer service training, professional certification and career development initiatives. His corporate experiences include positions as Vice President with American Express, Merrill Lynch, Shearson Lehman and Warner Communications. He has extensive experience designing and delivering programs on sales training, interpersonal communications, customer service, motivation, conflict resolution, business development strategy and negotiation. Dr. Healy was President and Founder of Princeton Learning Systems and The Financial Services University, as well as President of VMI Communications and Forte Development. He has designed and implemented numerous sales training, professional certification, executive education, entrepreneurial mentoring and business development coaching programs with a wide range of client companies. Academically, Dr. Healy has earned Ed.D., M.S., M.A., and B.A. degrees in Education, Industrial and Organizational Psychology and Applied Psychology.

Keith Rosen
President
Profit  Builders
 
An award winning columnist, speaker and best selling author, Mr. Rosen has written several books on leadership, time management, selling, cold calling and closing the sale, including the gold medal winner, Coaching Salespeople into Sales Champions, which was named the 2008 Sales Leadership Book of the Year, one of the World’s Best Business Books of 2009 and one of the Top Ten Best Books to Read in 2010. His company, Profit Builders, was recently named one of the Top Ten Best Sales Training and Coaching Companies by Selling Power magazine. As a globally recognized authority on sales and sales leadership, Mr. Rosen received the 2009 Stevie Award and was named Sales Education Leader of the Year. In addition, Inc. magazine and Fast Company magazine named him one of the five most influential executive coaches. Mr. Rosen also sits on several editorial and advisory boards and is the expert sales advisor for Dun & Bradstreet, Hoover’s and AllBusiness.com.

Allan Schweyer
Principal
Center for Human Capital Innovation

Allan Schweyer is a Principal at the Center for Human Capital Innovation, where he directs CHCI’s research efforts and leads the design of new human capital transformation systems tailored specifically for Federal, State and Local governments.
Prior to joining CHCI, Mr. Schweyer was the Executive Director of the Human Capital Institute. Trained as a labor market economist, he has contributed to the field for almost two decades and is the author of Talent Management Systems and has published numerous articles and white papers in dozens of popular media and industry-specific publications worldwide. In 2009, Mr. Schweyer was recognized as one ofthe “100 Most Influential People in HR and Talent Management.”

Dr. Fiona Jamison
Senior Vice President
Spring International

Dr. Jamison leads Spring International’s engagement solutions practice, which includes enterprise metrics modeling, employee segmentation, positive employee relations analysis, cultural compatibility and employee lifecycle management. Over the course of her career with Spring, she has worked with major corporations across a variety of industries, including retail, healthcare, education, aerospace, finance and telecommunications. Her major accounts include large multinational organizations such as Lowe’s, Walmart, HP, Visa, FedEx and Cintas. 
Dr. Jamison brings more than 14 years experience conducting research and creating solutions for both for-profit and non-profit organizations, with specific expertise in program evaluation, human resources, corporate downsizing and employee relations. She received a Ph.D. in Human Resource Management from the University of Bristol and was an Honorary Research Fellow at University of Wolverhampton in the U.K. She is currently an active member of the Wharton Research Advisory Group.

Nicole Harris
Director of Merchandising & Sourcing
Maritz.

More information to come soon

Jim Haudan, CEO Root Learning, on the “art of engagement.”
More information to come soon

Andrew Kimball
CEO
Qube Learning

As an internationally-recognized thought leader in Human Performance and Communication Skills, Andrew Kimball has addressed more than a million people worldwide. For more than 20 years, Mr. Kimball has helped hundreds of Global 1000 organizations on five continents to maximize individual, team and organizational performance. Before founding Qube Learning, Mr. Kimball was the Global Director of Sales & Marketing for the Financial Advisory Services division of Coopers & Lybrand.  Prior to that, he worked at Citibank, rising from National Account Manager to become the youngest Vice President in the history of the firm. A trusted advisor to many CEOs and executives, Mr. Kimball has written more than a dozen books and published numerous articles on topics as diverse as Visionary Business Planning, High Performance Leadership and Interactive Game-Based Learning Methodology

Douglas R. Stover
Partner
Gallup
 
Douglas R. Stover is the Lead Partner for Gallup’s Northeast Division. Prior to joining Gallup, he was an Associate Director for The Advisory Board Company, a healthcare research organization. During his tenure, Mr. Stover was responsible for consulting on workplace improvement, employee recruitment and retention, and customer/patient loyalty challenges. Prior to his work with The Advisory Board, he was a Senior Consultant with OgilvyOne Consulting, a firm that specializes in the development of strategic marketing solutions. While with OgilvyOne, he partnered with pharmaceutical, consumer packaged goods and retail finance organizations to develop value propositions, brand awareness campaigns, relationship marketing programs and sales force strategies. Mr. Stover also served as a consultant with ICG Commerce, where he specialized in working with pharmaceutical organizations to assess supply chain challenges.

William Schiemann, Ph.D.
CEO
Metrus Group

William A. Schiemann is founder and CEO of Metrus Group, a research and advisory firm specializing in strategic performance measurement and organizational change. Dr. Schiemann and his firm are known for their pioneering work in the creation of performance gauges and scorecards that incorporate the full value chain, and for their innovative People Equity model. He is the author of Reinventing Talent Management: How to Maximize Performance in the New Marketplace and co-author of Bullseye! Hitting Your Strategic Targets Through High-Impact Measurement, has written dozens of articles for business publications and is a frequent global speaker for both public and private forums. Dr. Schiemann currently serves as Chairman of the SHRM Foundation. He received a Ph.D. in Organizational Psychology from the University of Illinois, and an MBA from the Stuart School at Illinois Institute of Technology.

Mitch Rubin
President and Founder
ExamBuilder

Mitch Rubin is President and founder of ExamBuilder, a web-based assessment program specializing in measuring results via analytical reporting. Launched in 1998, ExamBuilder is now used by companies worldwide to administer over one million exams per year. Prior to founding ExamBuilder, Mr. Rubin was an Associate Director at Bear Stearns, where he started and ran the New Media Department. Throughout the 1990s, he worked in New York’s growing tech scene, developing multimedia experiences for companies as diverse as Mercedes-Benz and Scholastic while teaching interactive design and programming at the School of Visual Arts. He is an active member of the Interaction Design Association (IXDA) and Usability Professionals Association (UPA).

Bruce Browning
Partner
Magjak

Mr. Browning is an experienced marketer with extensive experience in both digital and conventional media. His hands-on style, extensive knowledge of cross-channel communications and sincere desire to achieve superlative results have made him an unparalleled resource for Magjak clients. His comprehensive industry experience includes data analytics, acquisition & loyalty programs, variable-content direct marketing, custom web applications, digital services and business development through new market channels. He is the "go to" guy for those who understand that a successful marketing campaign requires a dedicated and knowledgeable professional with an eye on results.

Paul Kiewiet
Principal
BrandKiwi, LLC

Paul Kiewiet is the Principal of BrandKiwi, LLC, an affiliate of Mercury Promotions and Fulfillment. The founder of a sales promotion agency, he has over 28 years experience in the premium incentive and promotional products industries. The former Chairman of Promotional Products Association International, Mr. Kiewiet has also served on the boards of the Association of Incentive Marketing and as a Trustee of the Forum For People Performance Management and Measurement. He has earned the Master Advertising Specialist and Certified Incentive Professional certifications and has won six PPAI Pyramid Awards, two ASI Spirit Awards and the SNAP Excel Award for writing excellence. He has also created sales promotion, marketing and incentive programs for some of America’s finest brands, including Kellogg’s, Borden, Whirlpool, Krylon and Elmer’s. 

Paul Hebert
Managing Director
I2I

Paul Hebert is the Managing Director and lead consultant for I2I and is widely considered an expert on motivation and incentives. Through I2I, Mr. Hebert has been interviewed by the BBC, quoted in USATODAY, published in Loyalty360 magazine, published whitepapers and articles for HRM magazine, is a contributing author on the Fistful of Talent blog, has been a monthly columnist for Incentive magazine and is the Social Media Editor for the Enterprise Engagement Alliance.

Sandra Daniel
President and CEO
FIRE Light Group

Sandra Daniel helps organizations with all aspects of incentive and motivation strategies to enable employees, channel members and/or customers to perform and produce at higher levels. Ms. Daniel began her career focused in financial services, working for a CPA accounting firm, a small community bank and eventually for Bank of America in California. She continued on to CUNA Mutual Insurance Group, where she held many positions including Pension Technical Specialist, ALM Education Consultant and Bondability Manager. Ms. Daniel was also assigned to the Corporate Strategic Planning Committee, where she worked with senior executives to set strategies and goals for the firm. In 1996 she was appointed Director of Marketing Services. Prior to forming FIRE Incentives, and later merging that company with The Light Group, she was the Chief Marketing Officer of another incentive solutions company in the Madison, WI area. Ms. Daniel has been a speaker and instructor at numerous conferences and forums during her career.

Chris Cottle
Vice President of Marketing
Allegiance

Chris Cottle leads the brand and product strategy, public and analyst relations, events, lead generation, marketing communications and product strategy for Allegiance. He started his career in 1990, marketing large technology brands for companies such as Iomega, Infocus and Adaptec at Dahlin Smith White. He left DSW to start his own marketing company, Oxygen Studios, which was later sold to Caldera (now SCO). He left SCO to launch a health publishing company that was acquired in 2003. Cottle was named a Channel Chief by CRN magazine in 2006.

Tom Agnew
Senior Consultant
Hay Group

Tom Agnew is a Senior Consultant within Hay Group Insight, Hay Group’s employee and customer research division, where he works closely with clients in all aspects of survey projects, from initial planning and design through the effective use of survey results to improve employee engagement and motivation. Mr. Agnew’s clients have included Amerigroup, Avery Dennison, Health Net, Medco Health Solutions, Rohm & Haas, Toyota and TSX, among others. His particular areas of focus include linking survey data to key business performance measures and using survey results to guide organizational change initiatives both at the organizational level and at the individual workgroup. He also plays a leading role in directing Hay Group Insight’s research group that is responsible for producing original research aimed at bettering our understanding of how the employee work environment influences employee engagement, employee performance and, ultimately, business performance.  

Steven Green
Founder and President
PollStream, Inc.

Mr. Green is the Founder of PollStream, Inc., a leading provider of interactive engagement and community building solutions. He built PollStream with the intention of helping global companies engage their customers and employees in a measurable and meaningful two-way dialogue, and has become a valuable resource to key decision makers as they explore the growing field of online dialogue and social media. With an impressive roster of clients like the U.S. Navy, TD Bank, eBay and Best Buy, Mr. Green continues to grow PollStream’s reputation as an innovator of online solutions designed to segment, engage and inform.

Tom Hoffman
Executive Business Editor
1to1 Media
 
Tom Hoffman is Executive Business Editor at 1to1 Media where he's responsible for overseeing the organization's custom content operations. As part of his role, Hoffman works directly with clients on projects such as white papers, executive Q&As and webinars. He's also the voice behind Hoffman's Hot Seat, a weekly forum with industry leaders which explores market trends and best practices. Hoffman also contributes to 1to1 Media's award-winning publications, including 'Think Customers: The 1to1 Blog', Customer Strategist, the executive journal from Peppers & Rogers Group and 1to1media.com. Hoffman has more than 20 years experience writing about C-level technology management issues for publications such as CFO Magazine, CIO Magazine, Computerworld, CIO Insight and CIOZone.com..

Jeffrey Dalton
President
Paramax

Jeffrey Dalton has 25 years experience developing digital solutions for business applications, including both systems integration and software development. In 1981, he was a founder of Eastern Computer Graphics, a value-added reseller of business presentation systems. Three years later, ECG created the first turnkey computer graphics workstation, and by 1989 the company was providing pre-press and design systems to the graphics arts market as an Apple VAR. In 1993, Mr. Dalton founded Paramax Productions, Inc. as a multimedia developer of selling and training tools including CD-ROMs, trade show kiosks and speaker support programs. With the growing demand for Internet-based solutions, in 1996 he led Paramax into the incentive and promotional products market with one of the first web-based reward software platforms. He pioneered the Application Service Provider (ASP) model in the early years of the Internet, culminating with world-class software: Achieva SUITE and Awards MARKETPLACE. 

Bruce Bolger
President
Selling Communications

Bruce Bolger is President of Selling Communications Inc., a full-service target marketing and technology company that helps organizations maximize the efficiency of new business development. Mr. Bolger is a pioneer in the emerging field of engagement, which addresses the critical and often missing link between people and profits to ensure that what gets promised in marketing gets delivered in sales, customer service and operations. He is a Founder of the Forum for People Performance Management and Measurement at Northwestern University’s Medill School of Integrated Marketing Communications, a Past President of the Incentive Research Foundation and the author of two books on incentive program design, Principles of Results-Based Incentive Program Design, and Strategic Incentive Program Design: Critical Steps to Ensure an Effective Performance Improvement System. He has written and spoken extensively on business development and its relationship to motivation, and he provides extensive consulting and training to corporations on business development, incentive program design and rewards & recognition.

Melissa Landanno Minkow
Program Manager, Patient Centered Care
NewYork-Presbyterian Hospital

Ms. Landanno Minkow manages and implements employee recognition programs as they relate to the patient experience. She also oversees and supports the development, implementation and management of identified initiatives for the organization’s strategy to improve the patient experience across all campuses of New York-Presbyterian Hospital. She has been a member of Recognition Professionals International since 2009 and is currently pursuing CRP certification. Prior to working in Patient Centered Care, Ms. Landanno Minkow worked in Emergency Medical Services and Performing Arts Adiminstration. .

Kevin Cronin is a Recognition and Reward Consultant residing in Atlanta, GA and President of Recognition Professionals International. 
More information to come soon

Bill Hanifin
Managing Director
Hanifin Loyalty, LLC

With over 25 years experience encompassing data driven marketing, payment systems, and financial services, Mr. Hanifin has designed and successfully executed customer strategies for leading organizations around the world. These solutions address a range of client business objectives from customer engagement, account acquisition and customer retention to sales and channel performance improvement, increased product usage and customer wallet share. He serves as North American Contributing Editor to The Wise Marketer, is a member of the Retail Wire Brain Trust and publishes thoughts on customer centric marketing via his Loyalty Truth blog. He is also a Founding Member of the Customer Strategy Network. Hanifin Loyalty has worked with companies in the airline, banking, hotel, retail, telecom and business services sectors providing a range of services including strategic market plan design, project management for implementation, and measurement plans to support business case and ongoing strategy evaluation.

Ragy Thomas
Founder and CEO
Sprinklr

Mr. Thomas is the Founder and CEO of Sprinklr, a leading Social Media Marketing Services Provider. Sprinklr provides a SaaS technology platform and related services to help direct marketers connect with their customers and prospects using social media sites like Facebook and Twitter. Prior to founding Sprinklr, Mr. Ragy was the President of Epsilon Interactive, which provided email marketing technology and interactive agency services to over 500 blue chip clients in 11 countries. He was also the CTO of email marketing service provider, Bigfoot Interactive, which was acquired by Epsilon in September 2005. Mr. Ragy is an established thought leader in the eMarketing space, writing for industry publications like DM News and speaking at industry forums such as the Direct Marketing Association and National Center for Database Marketing.

Larry Filler
Partner
Boire Filler Group

With more than 20 years of relationship and database marketing experience, Mr. Filler has developed the ability to bridge the gap between complex mathematical & data mining techniques and the need to build more effective marketing/business solutions. Prior to co-founding the Boire Filler Group in 1999, his marketing career included six years with American Express, three years at LoyaltyOne and three years at MacLaren McCann Relationship Marketing where his main client was General Motors. Mr. Filler regularly shares his expertise at seminars and lectures held by numerous organizations, including the Canadian Marketing Association, DM News, the Association for the Advancement of Relationship Marketing, George Brown College and the University of Ontario Institute of Technology. He is currently a member of The Customer Strategy Network, a professional organization linking independent relationship and loyalty marketing practitioners from around the world.

Ron Randolph-Wall
CEO and Founder
Quantum Loyalty Systems

Ron Randolph-Wall is the Chief Executive Officer and Founder of Quantum Loyalty Systems and has been working in the marketing communications industry since 1967. He took an early interest in the payments systems field and spent many years consulting to credit card issuers and banks. His passion led to the creation and implementation of the world’s first professional sports affinity card for the NFL, followed by development of the world’s most successful co-branded credit card for General Motors. Working with McKinsey & Co., Mr. Randolph-Wall went on to create and launch the world’s largest card-based coalition marketing program in Turkey. The chip based card program has over 1,000 participating merchants. Mr. Randolph-Wall also invented the world’s first universally accepted pre-paid movie admission ticket, which since 1988 has sold over 995 million.

Dave Peer, CPIM
Vice President, Client Services
Hinda Incentives

Dave Peer is responsible for buying, replenishment, warehousing, fulfillment, marketing, program management and customer service at Hinda. He held buying, merchandising and management positions with Macy’s, Target and Carlson Marketing prior to joining Hinda in 2008. He is a member of the Executive Committee of the Incentive Marketing Association’s Board of Directors. Mr. Peer’s expertise and keen insight leads to frequent requests for him to speak at a variety of industry events. He was a Keynote speaker at the 2009 IMRA Conference and an Incentive Federation Congressional Symposium Speaker in 2009.

Melissa Van Dyke
President
Incentive Research Foundation

Prior to being named President of the IRF, Van Dyke was Managing Consultant, Employee Engagement Practice, at Maritz, where she helped clients build strategic recognition and incentive solutions that engage, align and motivate employees to higher levels of performance. Before joining Maritz in 2002, Van Dyke worked as a senior consultant at Ernst & Young LLP. She is a summa cum laude graduate of Illinois Wesleyan University and holds a B.A. in Economics and International Studies. She was also a Rotary International Ambassadorial Scholar to the University of East Anglia in Norwich, England, a Technos Ambassadorial Scholar to Japan, and participated in field courses at American University in Washington, DC and Kenya, Africa.